About The Signal Board

Understanding how systems work in practice

The Signal Board is an independent research platform focused on the gap between how systems are designed to work and how people actually experience them.

We begin with practical questions, gather evidence from real experiences, identify recurring patterns and examine what may be driving them.

Our aim is not to confirm a predetermined view. It is to understand what is happening, why it is happening, and what the evidence may suggest.

Why independent research

Start with the experience. Follow the evidence.

Many problems are widely recognised long before their causes are clearly understood.

The Signal Board looks beyond general opinion and surface symptoms. We examine specific experiences, compare them across cases and, where possible, consider the policies, processes, incentives and constraints behind them.

That creates a stronger basis for deciding what — if anything — should change.

Our approach

Evidence before conclusions.

We design research to test assumptions rather than reinforce them. Findings are reported as clearly as the evidence allows, including where the answer is uncertain, mixed, or different from what was expected.

Independence

The Signal Board undertakes both self-initiated and commissioned research.

Our research questions, methods and reporting are designed to preserve the integrity of the evidence. Where a study is funded or commissioned by another organisation, that relationship will be disclosed where appropriate.

The Signal Board

Founder

Founded by Jennifer Potter, an independent strategist and adviser working across governance, operations and institutional change.